I find that apologising when I know I've stuck my foot in it helps GREATLY. We all slip up sometimes...it's not always them that are at fault....sometimes it's actually US! Sometimes we're the one in the fowl mood, or have PMT, or had a bad day at work or things just have piled up on us so much we just spit out venom...

It just means your HUMAN, roxybelle! Don't beat yourself up....we're not perfect!

Ker
xx